Privacy Policy

This Privacy Policy describes how Maverick Unlimited LLC, a Wyoming limited liability company (“Client Rating,” “we,” “us,” or “our”) collects, uses, discloses, and retains information in connection with the Client Rating website and Android application (the “Service”).

The Service is designed for business owners and their authorized employees. This Policy covers business account users and individuals whose information a business user enters into the Service (“rated individuals”). A rated individual does not need an account for information about them to be entered into the Service.

1. Information we collect

Business account users

We may collect the name and email address of account owners and employees; business name, category, phone number, city, state, and website or social-media page; login and account information; team-member and permission information; and communications with us. Business account information depends on what the user provides and the fields available in the Service.

Rated individuals

A business user may enter a rated individual’s name, optional email address or phone number, rating, tags, free-text notes, and dates associated with an interaction. We receive this information from business users, not directly from the rated individual. Users are prohibited from entering sensitive information as described in the Terms of Service. Automated checks may not detect every prohibited item.

Feedback

When the feedback feature is published, a signed-in user may submit an idea, problem report, or other message. We may associate a submission with the submitting account and the user’s choice about email follow-up, and maintain its status and internal administrative notes. Submissions are also emailed to info@maverickunlimitedllc.com and made available to authorized administrators. If a business account is deleted, feedback is automatically deleted from the app. If an individual employee’s login is removed, that employee’s feedback remains with the business and shows the employee’s name. Email copies remain in the mailbox until manually deleted; deleting feedback from the app does not automatically delete those copies. Do not include sensitive information or confidential information belonging to someone else.

On Android, when the feature is published, the app may display a Google Play review prompt after an idea or other feedback submission, and may display a dismissible Home card after a business has three or more customers. These prompts do not provide incentives for reviews.

Affiliate program

When the website affiliate program is published, we may collect application and contact information, including an applicant’s name and email address and the agreement version and date and time of acceptance, and information needed to review applications, administer approval, communicate with applicants and affiliates, and attribute referrals. The referral code is stored in the visitor’s browser local storage for a 60-day attribution period. The first valid code wins until it expires; the code is sent with the business sign-up and then stored on the business record. A referral using the same email address as the affiliate and an unknown or unapproved referral code are not credited. The same-email check may not identify every self-referral.

We may maintain referral and affiliate administration records, including associated business subscriptions, commission amounts and status, payout status, and administrative notes. The program terms describe a default commission rate of 20% of subscription payments excluding tax, a 30-day hold, and monthly payouts when the ready balance is at least $25; amounts may be adjusted for refunds or chargebacks. The program is website-only. We may use contact information to administer applications, approval, referrals, dashboards, commissions, payouts, and program communications. Affiliates cannot delete affiliate records through self-service, but may request deletion by contacting us, subject to applicable law and any necessary retention. We may retain commission and payout records as appropriate for tax, accounting, legal compliance, security, and dispute purposes. If a referred business deletes its account, the referral link to the affiliate is removed; affiliate commission records remain and show the business category, not its name.

Tax information may be needed to administer a payout and is not collected in the app. If tax documentation is needed, we will request it using a secure submission method. We have not yet selected that method.

Subscriber referral credits

The subscriber referral-credit feature is built but switched off and is not yet live. If enabled, a referral code may be created for each business the first time its owner opens the Billing page while the feature is enabled. When someone visits through a referral link, the code is stored in that visitor’s browser local storage for a 60-day attribution period; the first valid code wins. A signup record identifies the referring business. For qualifying referrals, we record the referring and referred businesses, the credit amount, status (waiting, credited, not eligible, or failed), dates, and a short note. The referring business sees the referred business only by category and month joined, not by name. If enabled, credits are added to the referring business’s Stripe customer balance, and Stripe receives the credit amount and the description “Client Rating referral credit.” If the referring business deletes its account, its referral records are deleted. If the referred business deletes its account, its link is removed and the credit record displays only the category.

Search, activity, and report information

We may collect records of searches, including the business and user performing a search, search terms or identifiers, date and time, result count, and whether the search was blocked. We may also collect warning acknowledgments, account and team changes, rating creation and sharing activity, reports, moderation decisions, appeals, and administrator actions.

Subscription and payment information

Subscriptions are purchased through the website. Payments are processed through Stripe Managed Payments. Depending on the transaction and information made available by Stripe, we may receive information such as your plan, billing status, transaction or invoice details, and limited payment-card information. We do not intend to collect or store full payment-card numbers. Stripe’s role in a transaction and its processing practices are described at checkout and in its privacy disclosures.

Technical and usage information

The Service uses session information to keep users signed in. The Service and its hosting, security, or infrastructure providers may generate technical information such as IP address, request date and time, device or browser information, diagnostic data, and security or error logs. We and our providers may use cookies, software development kits, or similar technologies where enabled to support sign-in, security, operation, performance measurement, or diagnostics. When the website affiliate program is published, the referral code is stored in the visitor’s browser local storage for a 60-day attribution period. The first valid code wins until it expires; the code is sent with the business sign-up and stored on the business record. Local-storage data is not necessarily erased when the attribution period expires. The hosting provider reportedly retains server request logs for 90 days.

Reports and privacy requests

If someone reports a rating, asks us to review information, or contacts support, we may collect the information provided and information reasonably needed to assess and respond to the report or request. Please do not send government identification numbers, financial-account details, or other sensitive information through ordinary email.

2. How we use information

We may use information to:

• Provide, maintain, secure, and support the Service.
• Create and manage business accounts and authorized users.
• Store and display private ratings to the business that entered them.
• Display ratings that an authorized business owner chooses to share with other approved subscribers.
• Associate records using an email address for a cross-business count and average-score summary.
• Process subscriptions, administer billing, and send account and service messages.
• Review reports and privacy requests, address misuse, enforce the Terms of Service, and protect the Service.
• Diagnose technical issues, prevent fraud, maintain security and audit records, and comply with legal obligations.
• Communicate material changes to the Service, Terms of Service, or this Privacy Policy.
• When the feedback feature is published, receive, review, administer, and respond to feedback; follow up by email when the user has indicated that is okay; and use suggestions and problem reports to support and improve the Service.
• When the website affiliate program is published, review applications, administer referrals, commissions, payouts, and dashboards, and communicate with applicants and affiliates.
• If the subscriber referral-credit feature is enabled, attribute signups and administer referral credits.

3. How shared ratings work

Ratings are private to the business that entered them unless an authorized business owner chooses to share an eligible Customer standing rating. Visit ratings remain private and are not shareable through the Service.

A shared result may show the score, tags, free-text note, date, a partly masked email address, and the category of the business that supplied the rating, but not the business’s name. The Service may also show an approved subscriber a cross-business count and average-score summary associated with the same email address.

The current web search may use partial name matching and may return more than one possible match. The Service may use an email address to associate records for search or the cross-business summary. Name matching and email association do not verify that records refer to the same person. A record may be incomplete, outdated, subjective, disputed, or associated with the wrong person. Client Rating does not independently verify each rating or guarantee its accuracy.

Approved subscribers may use shared records subject to the Terms of Service and applicable law. Businesses do not exchange ratings with each other by direct email or private business-to-business messaging through the Service.

4. How we disclose information

We may disclose information:

• To other subscribers: Information from a rating an authorized business owner chose to share, as described above.
• For feedback and affiliate administration: When these features are published, feedback submissions may be sent to info@maverickunlimitedllc.com and made available to authorized administrators. Application, referral, commission, payout, and related administrative information may be processed by us and our service providers to operate the website affiliate program.
• For subscriber referral credits: If the proposed feature is enabled, credits are added to the referring business’s Stripe customer balance, and Stripe receives the credit amount and the description “Client Rating referral credit.”
• To service providers: Information to vendors that provide hosting, database, email, payment, security, support, or infrastructure services. Providers identified for the Service include Floot and its hosting or infrastructure providers, Resend, and Stripe Managed Payments.
• For app distribution: Google Play may process information in connection with distributing the Android application and providing its own services.
• For legal, safety, or security reasons: Where we reasonably believe disclosure is necessary to comply with law or legal process, protect rights or safety, investigate misuse, or secure the Service.
• In a business transaction: In connection with a merger, financing, reorganization, acquisition, or sale of assets, subject to appropriate safeguards and applicable law.

Service providers may process information on our behalf to provide their services; their independent practices are governed by their own privacy disclosures. Providers identified for the Service include Floot (hosting and database), Resend (email), and Stripe Managed Payments (payments). The information each provider receives depends on the services and configurations in use, including any providers used for feedback and affiliate features when published. Providers may process information where they and their subcontractors operate; we have not confirmed their processing locations.

5. Rated individuals: requests and review

If you believe a business has entered information about you, you may email info@maverickunlimitedllc.com to ask us to locate and review it. Subject to applicable law and the rights of the business that supplied the information, you may request access to information associated with you, correction, restriction of sharing, or deletion.

Please provide enough information for us to locate the record, such as the name used in the record, the relevant business or interaction if known, and a safe way to contact you. Do not email government identification numbers, financial-account details, or other sensitive information.

We may request reasonable information to verify your identity and prevent unauthorized access or deletion. We may contact the business that supplied the information, consider supporting materials, and take reasonable steps to avoid disclosing another person’s information. We may hide or restrict a shared rating while reviewing a report. We may deny or limit a request where permitted or required by law, including where we cannot reasonably verify the request or an exception applies. If we deny a request, we will explain the reason and any available next steps to the extent required by law.

This request process does not replace or limit rights or remedies available under applicable law.

6. Rights of business account users

Depending on applicable law, business users may have rights to request access to, correction of, or deletion of certain personal information, or to appeal a denial. Owners can manage business records and request account deletion through available Service settings.

To submit a privacy request, email info@maverickunlimitedllc.com. We may verify the request and will respond in accordance with applicable law. We will not discriminate against a user for exercising a privacy right where prohibited by law.

7. State privacy information

Privacy rights vary by state and depend on the law’s applicability and any available exceptions. Depending on the individual’s location and the circumstances, applicable law may provide rights to request access to, correction of, or deletion of personal information; to opt out of certain processing; or to appeal a denial of a privacy request.

The categories of information described in this Policy include account identifiers and contact information, business and transaction-related information, user-generated content, and technical or network information. We collect information from account users, business users who enter information about rated individuals, and the Service and its providers. We use and disclose information for the purposes described in this Policy.

To submit a privacy request, contact us using the information below. We will provide any required state-specific notices, choices, and appeal procedures that apply to the request and the Service, including as relevant to feedback and affiliate information when those features are published.

8. Retention and deletion

We retain information for as long as reasonably necessary to provide the Service, maintain active accounts, administer subscriptions, respond to reports and requests, protect the Service, comply with legal obligations, and resolve disputes. Retention periods vary by information and purpose. Affiliate commission and payout records may be retained as appropriate for tax, accounting, legal compliance, security, and dispute purposes.

An owner may delete a rating, stop sharing a rating, or delete the account. Account deletion is intended to remove the business, its employees, customer records, and ratings from active systems. Feedback is automatically deleted from the app when the business account is deleted, but email copies of feedback remain in the info@maverickunlimitedllc.com mailbox until manually deleted. Removing an individual employee’s login does not delete that employee’s feedback, which remains with the business and shows the employee’s name. The app’s internal activity log is currently not automatically removed when a business account is deleted. When a referred business deletes its account, its referral link to the affiliate is removed, but affiliate commission records remain and show the business category, not its name. Affiliates may request deletion of affiliate records by contacting us; there is no self-service deletion, and we may retain records as appropriate for tax, accounting, legal compliance, security, and dispute purposes. According to our hosting provider, its database can be restored to any point in the last 7 days, so deleted database data may remain in database backups during that restore window. The exact deletion mechanics and any other copies are not confirmed. The hosting provider reportedly retains server request logs for 90 days. Some information may otherwise remain in backups or logs, or may be retained where necessary for legal compliance, security, billing records, dispute resolution, or the establishment, exercise, or defense of legal claims. Stripe may retain payment or transaction records under its own policies and legal obligations.

9. Security

We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We will provide notices required by applicable law if a security incident affects personal information.

10. Children

The Service is intended for business users and is not directed to children. Business users must not enter information about children. If we learn that information about a child has been submitted in violation of this Policy, we will take reasonable steps to remove it.

11. Location and international users

The Service is operated from the United States. Service providers may process information in the locations where they or their subcontractors operate. Those locations may vary by provider and service, and we have not confirmed the processing locations for our providers. We will take steps required by applicable law concerning international processing or transfers.

12. Changes to this Policy

We may update this Policy from time to time. We will post the updated version and change the “Last updated” date. For material changes, we will provide notice to business users by email, in the Service, or by another reasonable method. Your continued use after a change takes effect is subject to the updated Policy to the extent permitted by law.

13. Contact

Maverick Unlimited LLC
A Wyoming limited liability company
Mailing address: 1309 Coffeen Ave STE 1200, Sheridan, WY 82801
Email: info@maverickunlimitedllc.com