Terms of Service

These Terms of Service (“Terms”) govern access to and use of Client Rating, including its website and Android application (collectively, the “Service”). The Service is operated by Maverick Unlimited LLC, a Wyoming limited liability company (“Client Rating,” “we,” “us,” or “our”).

By creating an account, accepting these Terms, or using the Service, you agree to these Terms and the Client Rating Privacy Policy. If you use the Service for a business, you represent that you have authority to act for that business and agree on its behalf. “You” includes both you and that business. If you do not agree, do not use the Service.

1. Eligibility and accounts

The Service is intended for businesses and their authorized owners and employees. It is not intended for consumers to create personal accounts. You must be at least 18 years old and legally able to enter into a binding agreement.

You must provide accurate and current account and business information, protect your login credentials, promptly notify us at info@maverickunlimitedllc.com if you suspect unauthorized access, and cooperate with reasonable account-security measures. You are responsible for activity under your account and for activity by employees and other authorized users.

The business account owner is responsible for managing team members and promptly removing access that is no longer authorized. New business accounts may remain pending until approved by Client Rating. We may request additional information to evaluate whether an account is associated with a business and whether the registrant appears authorized to act for it. Approval is not a guarantee of a user’s identity, authority, honesty, or future compliance.

2. The Service and its limits

The Service allows businesses to maintain records about their own customer interactions. Records are private to the business that entered them unless the business owner chooses to share an eligible “Customer standing” rating with other approved subscribers. Visit ratings remain private and are not shareable through the Service.

The Service is intended to help participating businesses review reported first-hand customer experiences, including positive experiences and reported concerns, for lawful customer-service and business-relationship purposes. Where lawful, a business may consider relevant information, together with its own independent review and other relevant information, when deciding how to manage a business relationship or what contractual or payment safeguards to use.

For example, a business considering a high-value custom vehicle build may consider another business’s first-hand account of prior payment or contract administration when deciding whether to use deposits, staged billing, invoicing requirements, or other safeguards. This example is illustrative only. Client Rating does not verify a report, determine the outcome of a prior dispute, decide whether a contract was breached, predict whether a customer will perform or sue, or guarantee that a dispute or loss can be prevented.

Shared records may be subjective, incomplete, outdated, disputed, or associated with the wrong person. Client Rating does not independently verify a customer’s identity or investigate each entry before display. A name or email match is not identity verification. A rating, tag, note, complaint, lawsuit, or payment dispute does not establish misconduct, liability, dishonesty, or likely future conduct.

3. Sharing, search, and permitted use

Only an authorized business owner may choose to share an eligible Customer standing rating. A shared result may include:

• A score, tags, free-text note, and date.
• A partly masked email address.
• The category of the business that submitted the rating, but not its name.
• A cross-business count and average-score summary associated with the same email address.

The Service may use partial name matching and email addresses to associate records. Search results may include more than one possible match. The Service does not verify that records associated by name or email refer to the same person. You must independently confirm identity and evaluate the reliability and relevance of information before acting on it.

Approved subscribers access shared information within the authenticated Service. Businesses do not exchange ratings through direct business-to-business email or private messages through the Service.

You may use the Service only for lawful business purposes and in compliance with applicable law. You must not use, or permit anyone else to use, Service information:

• To make a decision about a person’s eligibility for or access to credit, employment, housing, insurance, education, a license, a government benefit, or another legally protected opportunity.
• To evaluate creditworthiness, calculate a credit score, or assess purchasing power.
• To harass, threaten, intimidate, retaliate against, target, profile, or unlawfully discriminate against a person.
• To identify a person beyond the information displayed by the Service or to combine Service information with other data to create a profile about an individual.
• To scrape, bulk-download, sell, license, publish, or create a separate database from Service information.
• To treat an unverified name match, email association, rating, tag, note, or summary as verified identity or conclusive proof of conduct.
• In a manner that violates law, these Terms, or another person’s rights.

You must not use a rating as the sole or decisive basis for denying a person goods or services. You must independently evaluate the person’s identity, the relevance and reliability of any record, and whether your intended use is lawful. These contractual restrictions describe permitted use. They do not determine whether the Fair Credit Reporting Act or another law applies to Client Rating, a subscriber, or a particular use.

4. Customer records and User Content

“User Content” means information submitted to or maintained in the Service by you or your authorized users, including customer names, contact details, ratings, tags, notes, dates, reports, and related account records.

You represent and agree that:

• You will enter information only in connection with a genuine business interaction or record and only when you have authority and a lawful basis to do so.
• Any rating you share will be based on your business’s own direct, first-hand interaction with the customer.
• Entries will be accurate to the best of your knowledge, relevant to the actual interaction, and written in a factual and professional manner.
• You will distinguish direct observations from opinions and will not state an opinion as established fact.
• You will not submit hearsay, speculation, personal disputes unrelated to the interaction, knowingly false or misleading material, defamatory content, threats, harassment, or discriminatory content.
• You will not submit information based on a person’s actual or perceived protected characteristic, or information about health, financial-account credentials, government identification numbers, children, or other highly sensitive matters.
• You will comply with privacy, consumer-protection, civil-rights, recordkeeping, and other laws applicable to your business and your use of the information.

The Service may use automated checks for certain number patterns in notes. Those checks may not detect every sensitive identifier or improper entry. A warning or automated block is not a substitute for your review or legal compliance. You are responsible for User Content submitted by you and your authorized users.

When the feedback feature is published, signed-in users may submit an idea, problem report, or other message of up to 2,000 characters, subject to a limit of 10 submissions per user per day. The feature does not require an active subscription plan. Submissions are sent to us and may be available to administrators in the Service for review and administration. Do not submit sensitive information or confidential information belonging to another person or business. You are responsible for having the right to submit any information you provide. If you indicate that it is okay for us to email you, we may follow up about your feedback only as permitted by applicable law and consistent with that permission. We may use voluntary suggestions to develop, maintain, or improve the Service without compensation to you under a nonexclusive right; this does not transfer ownership of all feedback or override privacy rights. When available in the Android application, the Service may invite users to submit a Google Play review and may display a dismissible Home card after a business has three or more customers. Any review is voluntary, and we do not provide incentives for reviews.

5. Sharing confirmation and responsibility

Before sharing a rating, the authorized owner must complete the confirmation presented in the Service. The current confirmation states:

I confirm that this rating is based on my business’s own direct, first-hand interaction with the customer, is accurate to the best of my knowledge, and does not contain hearsay, speculation, personal disputes, sensitive information, or information based on a protected characteristic.

You may not share a rating unless the confirmation is accurate. A confirmation does not make an inaccurate record accurate, establish that the person has been correctly identified, or determine whether a law applies.

You are responsible for deciding whether to create, maintain, share, unshare, or delete a record, subject to the Service’s controls and applicable law. You must promptly unshare or correct information that you learn is inaccurate, concerns another person, contains prohibited material, or should no longer be shared.

6. License to operate the Service

You retain any rights you have in your User Content. You grant Client Rating a nonexclusive, worldwide license to host, store, reproduce, transmit, display, and process User Content as reasonably necessary to provide, secure, support, and improve the Service, administer reports, and comply with law. For content you choose to share, this license includes displaying it to approved subscribers as described in the Privacy Policy.

The license ends when the content or account is deleted, except to the extent retention is necessary for backups, security, legal compliance, billing records, dispute resolution, or the establishment, exercise, or defense of legal claims. We do not claim ownership of your User Content.

7. Reports, review, and removal

A subscriber may report shared content through the in-app reporting function. A person who believes a record concerns them may contact info@maverickunlimitedllc.com to request review, correction, restriction of sharing, or removal. Do not email government identification numbers, financial-account details, or other sensitive information.

We may request reasonable information needed to locate a record and assess a request. We may contact the submitting business, hide or restrict a rating while reviewing a report, remove or restore content, or limit or terminate an account. We may take these actions when we reasonably believe content or use may violate these Terms, applicable law, or another person’s rights. We do not guarantee that every report will result in removal or that a particular outcome or response time will apply. Nothing in this section limits rights or duties that applicable law does not permit a party to waive or limit.

A reporter or submitting business may appeal a decision by emailing info@maverickunlimitedllc.com with “Appeal” in the subject line and a short explanation. Do not include sensitive numbers. An appeal does not guarantee that content will be restored, removed, or changed, and no response time is promised.

8. Subscriptions, payment, renewal, and cancellation

Available plans, features, prices, billing periods, and applicable taxes will be shown at checkout. Subscriptions are purchased through the website, not through the Android application. Payments are processed through Stripe Managed Payments. The seller-of-record and other payment terms shown at checkout apply to the transaction.

Automatic renewal. Unless you cancel before renewal, your subscription renews automatically for the same billing period at the price then displayed for your plan. Before completing checkout, review the price, billing frequency, renewal terms, and cancellation method shown there. By completing checkout and authorizing payment, you agree to recurring charges until cancellation.

Cancellation. You may cancel through the Billing page of the web app. Cancellation stops future renewal and takes effect at the end of the then-current paid period. You may continue to use paid Service features through the end of that period. If the Billing page does not allow you to cancel, contact info@maverickunlimitedllc.com. We will not use that contact method to impose an unreasonable barrier to cancellation.

Refunds. Except where applicable law or checkout terms require otherwise, fees already paid are nonrefundable, including fees for an unused portion of a paid period following cancellation.

Subscriber referral credits (if enabled). The subscriber referral-credit feature is built but is currently switched off and is not available. If we enable it, each paying business may receive a referral link. A new business qualifies when it signs up through that link, makes its first payment for a plan, and remains subscribed for 30 days after that payment. The referral code is stored in the visitor’s browser local storage for 60 days, and the first valid code wins. The referring business will receive a $25 account credit applied to its next invoice, subject to these conditions: no more than 12 credits per calendar year; the referring subscription must be active when the credit is awarded; each referred business may be credited to only one referrer and may not be credited both as an affiliate referral and as a subscriber referral; and self-referrals or referrals of businesses the referrer owns or controls do not qualify. Credits have no cash value and may not be transferred, refunded, or exchanged for money. Spam, fraud, discriminatory promotion, or other prohibited promotion may result in cancellation of a credit. If we change or end the program, credits already earned will be preserved, except that we may adjust or cancel a credit to correct fraud, a reversal, or an error.

Before a referral link is provided, the full referral terms will be presented on the Billing page and you must affirmatively accept them through an unchecked acceptance box. We recommend recording the accepted terms version and the date and time of acceptance; these Terms do not represent that acceptance logging is implemented. The feature will not be available unless and until we enable it.

I understand that subscriptions renew automatically until I cancel and that fees already paid are non-refundable except where required by law or where our payment processor issues a refund. I may contact info@maverickunlimitedllc.com about a billing issue, but I am not required to do so before disputing a charge. Nothing in these Terms limits any applicable legal or payment-provider rights to dispute a charge. We will not suspend an account solely because you dispute a charge.

Nothing in this acknowledgment limits any rights or remedies available under applicable law or changes the refund terms stated above.

We may change plan prices or features. A price change will apply no earlier than your next renewal, and we will provide advance notice where required by law. If a payment fails, we may notify you and suspend or limit paid access if the issue is not resolved after a reasonable opportunity to do so.

9. Acceptable use and security

You must not:

• Access or attempt to access another business’s account, private records, or information without authorization.
• Circumvent access controls, business approval, subscription requirements, search limits, or security measures.
• Probe, disrupt, reverse engineer, or interfere with the Service or its security, except to the extent applicable law prohibits that restriction.
• Use automated tools to search, scrape, copy, or extract information, or attempt to exceed applicable limits.
• Use the Service to build or support a competing product or service.
• Use the Service in violation of law or these Terms.

You must promptly notify us of suspected account compromise or misuse. We may investigate suspected misuse and suspend or restrict accounts or features as reasonably necessary to protect users, rated individuals, the Service, or legal compliance.

10. Intellectual property

The Service, including its software, design, branding, and materials, is owned by Maverick Unlimited LLC or its licensors and is protected by applicable law. Subject to these Terms and payment of applicable fees, we grant you a limited, revocable, nonexclusive, nontransferable right to use the Service for your internal business purposes during your subscription.

You may send us feedback or suggestions. We may use them without restriction or payment. This does not transfer ownership of your User Content.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY USER CONTENT, RATING, TAG, NOTE, SEARCH RESULT, EMAIL ASSOCIATION, OR NAME MATCH IS ACCURATE, COMPLETE, CURRENT, OR APPROPRIATE FOR A PARTICULAR PURPOSE. NOTHING IN THESE TERMS EXCLUDES A WARRANTY OR RIGHT THAT CANNOT LAWFULLY BE EXCLUDED.

Maverick Unlimited LLC does not represent that Client Rating is or is not a consumer reporting agency, that information displayed through the Service is or is not a consumer report, or that the Service is exempt from any law. The Service is designed for participating businesses to record and review first-hand customer interactions. It is not designed to calculate a conventional credit score or assess creditworthiness or purchasing power. These statements describe intended design and contractual restrictions only. They do not determine legal classification, waive statutory rights, or exclude duties or liability that applicable law does not permit us to exclude or limit.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAVERICK UNLIMITED LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR DATA.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF MAVERICK UNLIMITED LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SERVICE PROVIDERS FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT THE BUSINESS ACCOUNT PAID TO MAVERICK UNLIMITED LLC FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply only to the extent permitted by law. They do not limit liability that applicable law does not permit us to limit, and they do not eliminate rights of persons who are not parties to these Terms.

13. Indemnification

To the extent permitted by law, you and the business you represent will defend, indemnify, and hold harmless Maverick Unlimited LLC and its affiliates, officers, employees, and agents from third-party claims, losses, liabilities, damages, and reasonable costs, including attorneys’ fees, arising from User Content submitted by you or your authorized users, your use or disclosure of information obtained through the Service, your violation of these Terms, or your violation of law or another person’s rights.

We will provide reasonable notice of a covered claim and may participate in its defense. You may not settle a claim in a way that imposes an obligation or admission on us without our written consent. This section applies only to the extent permitted by law.

14. Suspension and termination

You may stop using the Service and delete your account through available account settings. Account deletion is intended to remove the business account, its employees, customer records, and ratings from active systems, subject to the retention exceptions described in the Privacy Policy and any legal obligations.

We may suspend or terminate access if we reasonably believe you have violated these Terms, created a security or legal risk, failed to pay amounts due, or if we discontinue the Service. Where practicable, we will provide notice and an opportunity to address the issue. If we discontinue paid access without cause before the end of a paid period, we will provide any refund required by law and any additional refund we choose to provide.

Provisions that by their nature should survive termination will survive, including those concerning intellectual property, responsibility for User Content, disclaimers, limitations of liability, indemnification, and disputes.

15. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles, except to the extent applicable federal law or other nonwaivable law controls.

Except where applicable law requires otherwise and subject to the small-claims exception below, any action arising out of or relating to these Terms or the Service must be brought exclusively in a state court of competent jurisdiction located in Sheridan County, Wyoming, or, where federal subject-matter jurisdiction exists, in the United States District Court for the District of Wyoming. Each party consents to personal jurisdiction and venue in those courts. This consent does not create federal subject-matter jurisdiction.

Nothing in this section prevents either party from bringing an eligible claim in a small-claims court of competent jurisdiction or limits any nonwaivable rights or remedies under applicable law.

16. Changes to the Service or Terms

We may change the Service or these Terms. For a material change, we will provide notice by email, in the Service, or by another reasonable method before the change takes effect, except where an immediate change is required for security, legal, or operational reasons. The updated Terms will show a revised “Last updated” date. If you do not agree to a material change, stop using the Service and cancel your subscription before the change takes effect.

17. General terms

When the website affiliate program is published, participation will require approval and will be subject to separate affiliate terms. An application does not guarantee approval, and these Terms do not set out the terms of the affiliate relationship. These Terms and the Privacy Policy are the agreement between you and us concerning the Service. If a provision is unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, reorganization, or sale of all or substantially all of our relevant assets. We are not responsible for delays caused by events beyond our reasonable control.

18. Contact

Maverick Unlimited LLC
A Wyoming limited liability company
Mailing address: 1309 Coffeen Ave STE 1200, Sheridan, WY 82801
Email: info@maverickunlimitedllc.com